Refund Policy
We want you to be completely satisfied with our services. Here's what you need to know about our refund policy.
1. Eligibility for Refunds
- Refund requests must be made within 14 days of purchase
- Service must not have been fully delivered or accessed
- Account must be in good standing
- One-time refund policy per customer
2. Non-refundable Items
- Completed services
- Customized orders
- Digital content that has been accessed
- Special promotional offers
- Add-on services
3. Refund Process
- Submit refund request via email
- Include order number and reason for refund
- Processing time: 5-7 business days
- Refund to original payment method
- Confirmation email upon completion
4. Partial Refunds
In some cases, partial refunds may be granted based on service usage and circumstances. Each case will be evaluated individually.
5. Contact Information
For refund requests or questions, please contact us:
- Email: [email protected]
- Response Time: Within 24 hours
- Business Hours: Monday to Friday, 9:00 AM - 6:00 PM EST